The Right Plan For You.

Check out our different plans — we’re sure you’ll find something you like.

PARTNERS IN YOUR SUCCESS.

Help Docs

Access to a library of Drift technical documentation outlines how to set up and use specific features and workflows of Drift.

Online Training & Community Maximize your knowledge of Drift with self-service resources. Access on-demand and high-touch support resources, including Drift insider Community, Certifications, Live and Video Training, Product Education, Best Practices from your CSM, Onboarding Specialists and 24/7 Support.

Maximize your knowledge of Drift with self-service resources. Access on-demand and high-touch support resources, including Drift insider Community, Certifications, Live and Video Training, Product Education, Best Practices from your CSM, Onboarding Specialists and 24/7 Support.

Drift Certifications Access to complete Drift Certifications, like Conversation Sales, Conversational Marketing, and more, so you can get the best use out of Drift. Plus, you can show your expertise by displaying badges publicly.

Access to complete Drift Certifications, like Conversation Sales, Conversational Marketing, and more, so you can get the best use out of Drift. Plus, you can show your expertise by displaying badges publicly.

Premium

For small businesses

The right amount of conversational firepower to keep your business growing.

Starting at

$2,500/month

billed annually

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Key Features Include:

Live Chat

Chat directly, in real time, with prospects and customers.

Meetings

Custom Chatbots Engage visitors in a conversation 24/7 to qualify and convert buyers and help customers.

Intel

De-anomymize your site traffic using contact & account enrichment, contact syncing and reverse IP.

Real-Time Notifications Receive real-time notifications (Slack, mobile, desktop and/or browser) when your target account is on the website, so reps can engage immediately in a live chat.

Receive real-time notifications (Slack, mobile, desktop and/or browser) when your target account is on the website, so reps can engage immediately in a live chat.

Conversational Landing Pages Take buyers from an ad directly to a conversation with your bot or team.

Services Include

Advanced

Engage your audiences with personalized messages and grow qualified pipeline with less effort.

Let's Chat

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Everything in Premium, plus:

Fastlane

Reference your tech stack data to qualify form fill leads in real-time - and immediately route best buyers to a sales rep or to book a meeting.

Audiences

Uncover who is on your website, where they came from, and what they are interested in to optimize your site and create VIP experiences.

A/B Testing Test different messages to discover the perfect one to jumpstart more high-converting conversations.

Flex Routing Route site visitors in real-time (lead, customer, VIP account) to the right person in your organization.

Services Include

Enterprise

Scale your personalization and pipeline generation efforts across the full customer lifecycle.

Custom

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Custom with access to:

Workspaces Control data segregation and user-access for regional teams, brands, and business units that use Drift.

AI-Powered Chatbots Engage your website visitors with human-like conversations that scale. Visitors can voice their intent with open-text questions, find answers to their own questions, get personalized recommendations, or book a sales meeting — day and night.

Engage your website visitors with human-like conversations that scale. Visitors can voice their intent with open-text questions, find answers to their own questions, get personalized recommendations, or book a sales meeting — day and night.

Custom RBAC Create custom role-based access controls (RBAC) for your unique needs so you can tailor Drift access for specific users.

Services Include

Compare Plans & Features

	Premium	Advanced	Enterprise
USER ADMINISTRATION			Build Your Custom Plan Let's Chat
Single Sign On
Standard Role-Based Access Control
Custom Role-Based Access Control
Desktop, Mobile & Browser Access
Drift Mobile App

TEAM ADMINISTRATION
Teams
Workspaces
Multiple Languages
Admin Filters Management

PLAYBOOKS & CHAT
Live Chat
Custom Chatbots
AI Powered Chatbots
Sliders & Proactive ABM Messages
Dropdowns
Conversational Landing Pages
Fastlane
A/B Testing
Webhooks

INSIGHTS & WORKFLOWS
Block IP
Custom Branding
Chat to Zoom
Intel
AI Insights
Data Enrichment

ROUTING
Team Round Robin
Firmographic Routing
Advanced Routing
Salesforce Multi-Owner Routing
Salesforce Flex Routing

PROSPECTING & DEAL MANAGEMENT
Video Messaging
Meeting Scheduler (Google, Office 365 and Teams Integration)
Add Zoom IDs to meetings
Real-Time ABM Notifications
Prospector & AI Engagement Score
Chat to Call	10 Hours / Seat	10 Hours / Seat
Chat to Zoom

REPORTING & INSIGHTS
Basic Reporting
Pipeline & Revenue Reporting
Drift for Salesforce App
Salesforce iFrame
Audiences
Conversation & Conversion Reporting
AI Conversation Insights
Service & Support Reporting (CSAT & Deflection Rate)
Chat Routing Reporting

PRIVACY & SECURITY
SOC2 Type II GDPR SOC2 PIPEDA APA FERPA

See how they compare

Download the Plans

Services Included:

Dedicated Customer Success Manager

Recurring Meetings

Strategy Sessions

Executive Business Reviews

Sales User Training

Access to Technical Support & Live Chat

Access to On-Demand Resources

Drift Integrations

Connect Drift with your existing tech through dozens of native integrations, Zapier automations, and our open development platform to build quality pipeline faster and close more deals.

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Explore Add-Ons

Drift Engage

Instantly score the real-time intent of every website visitor, automatically provide the most relevant chatbot experience based on those real-time intent scores, and enhance your team’s visibility into intent-based web traffic.

Pro Seat

Give users across your sales, marketing, and service teams the benefit of the full Drift platform.

Lite Seat

Get your sales team started with Drift with access to three core prospecting capabilities: Meeting Bookings, Drift Video and Email Notifications.

Workspaces

Configure Drift to meet the needs of your business by segmenting your Drift instance by function, business unit or geography.

Brands

Create on-brand visual experiences for your site visitors that reflect the URL they land on (color, logo, language, & positioning of Drift bot).

Drift Email

Automatically sort through your email inbox, route human replies to the right rep, and update your CRM/MAP database with contact & account information. Find out more here.

Playbook Optimization Services

Monthly hands on support from Drift experts that build, execute, and optimize a conversational strategy tailored to your business. Find out more here.

Health Check Services

Drift experts conduct a holistic audit of your Drift configuration and provide recommendations aligned to your business needs.