{"id":63496,"date":"2020-07-15T07:00:54","date_gmt":"2020-07-15T11:00:54","guid":{"rendered":"https:\/\/www.drift.com\/?post_type=books&#038;p=63496"},"modified":"2020-10-27T16:01:08","modified_gmt":"2020-10-27T20:01:08","slug":"customer-experience-report","status":"publish","type":"books","link":"https:\/\/www.drift.com\/books-reports\/customer-experience-report\/","title":{"rendered":"The State of  B2B Buyer &#038; Customer Experience"},"author":357,"featured_media":78727,"parent":0,"menu_order":0,"template":"page-b2b-buyer-exp.php","format":"standard","acf":{"internal_page_name":"","custom_css_file_name":"","include_intellimize":["0"],"inject_into_header":"","hero_title":"The State of  B2B Buyer & Customer Experience","hero_body":"","hero_image":false,"hero_image_retina":false,"hero_background_color":"black bg-dark","button_cta":"","button_link":"","page_content":false,"bottom_cta":{"cta_title":"","body":"","button_link":"","button_text":"","button_link_two":"","button_text_two":""},"social_share_text":"@Drift and @CustomerGauge surveyed 100+ B2B businesses on the state of #B2B buyer experience and #CX. See their answers now to learn how you stack up.","cta_helper_text":"","secondary_color":"magenta","books_super_index":{"cover":{"ID":78728,"id":78728,"title":"StateOfB2BBuyer-index","filename":"StateOfB2BBuyer-index.png","filesize":60022,"url":"https:\/\/www.drift.com\/wp-content\/uploads\/2020\/07\/StateOfB2BBuyer-index.png","link":"https:\/\/www.drift.com\/wp-content\/uploads\/2020\/07\/StateOfB2BBuyer-index.png","alt":"","author":"357","description":"","caption":"","name":"wp-attachment-wp-attachment-wp-attachment-stateofb2bbuyer-index","status":"inherit","uploaded_to":63496,"date":"2020-10-20 17:49:10","modified":"2020-10-20 21:36:07","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.drift.com\/wp-includes\/images\/media\/default.png","width":1200,"height":627,"sizes":{"thumbnail":"https:\/\/www.drift.com\/wp-content\/uploads\/2020\/07\/StateOfB2BBuyer-index-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.drift.com\/wp-content\/uploads\/2020\/07\/StateOfB2BBuyer-index.png","medium-width":1200,"medium-height":627,"medium_large":"https:\/\/www.drift.com\/wp-content\/uploads\/2020\/07\/StateOfB2BBuyer-index-768x401.png","medium_large-width":768,"medium_large-height":401,"large":"https:\/\/www.drift.com\/wp-content\/uploads\/2020\/07\/StateOfB2BBuyer-index.png","large-width":1200,"large-height":627,"1536x1536":"https:\/\/www.drift.com\/wp-content\/uploads\/2020\/07\/StateOfB2BBuyer-index.png","1536x1536-width":1200,"1536x1536-height":627,"2048x2048":"https:\/\/www.drift.com\/wp-content\/uploads\/2020\/07\/StateOfB2BBuyer-index.png","2048x2048-width":1200,"2048x2048-height":627,"third_width_square":"https:\/\/www.drift.com\/wp-content\/uploads\/2020\/07\/StateOfB2BBuyer-index-324x324.png","third_width_square-width":324,"third_width_square-height":324,"profile_24":"https:\/\/www.drift.com\/wp-content\/uploads\/2020\/07\/StateOfB2BBuyer-index.png","profile_24-width":24,"profile_24-height":13,"profile_48":"https:\/\/www.drift.com\/wp-content\/uploads\/2020\/07\/StateOfB2BBuyer-index.png","profile_48-width":48,"profile_48-height":25,"profile_96":"https:\/\/www.drift.com\/wp-content\/uploads\/2020\/07\/StateOfB2BBuyer-index.png","profile_96-width":96,"profile_96-height":50,"profile_150":"https:\/\/www.drift.com\/wp-content\/uploads\/2020\/07\/StateOfB2BBuyer-index.png","profile_150-width":150,"profile_150-height":78,"profile_300":"https:\/\/www.drift.com\/wp-content\/uploads\/2020\/07\/StateOfB2BBuyer-index.png","profile_300-width":300,"profile_300-height":157}},"description":"Drift partnered with CustomerGauge to survey 100+ B2B businesses on the state of buyer and customer experience. Discover where you stand and get best practices for creating exceptional experiences.\r\n","footer":"New data from Drift + CustomerGauge"},"chapters_content":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v20.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The State of B2B Buyer &amp; Customer Experience | Drift<\/title>\n<meta name=\"description\" content=\"Drift and CustomerGauge surveyed 100+ B2B businesses on the state of buyer and customer experience. Discover where you stand and get best practices here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.drift.com\/books-reports\/customer-experience-report\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The State of B2B Buyer &amp; Customer Experience | Drift\" \/>\n<meta property=\"og:description\" content=\"Drift and CustomerGauge surveyed 100+ B2B businesses on the state of buyer and customer experience. Discover where you stand and get best practices here.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.drift.com\/books-reports\/customer-experience-report\/\" \/>\n<meta property=\"og:site_name\" content=\"Drift\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/heydrift\" \/>\n<meta property=\"article:modified_time\" content=\"2020-10-27T20:01:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.drift.com\/wp-content\/uploads\/2020\/07\/StateOfB2BBuyer-unfurl.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Drift\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.drift.com\/books-reports\/customer-experience-report\/\",\"url\":\"https:\/\/www.drift.com\/books-reports\/customer-experience-report\/\",\"name\":\"The State of B2B Buyer & Customer Experience | Drift\",\"isPartOf\":{\"@id\":\"https:\/\/www.drift.com\/#website\"},\"datePublished\":\"2020-07-15T11:00:54+00:00\",\"dateModified\":\"2020-10-27T20:01:08+00:00\",\"description\":\"Drift and CustomerGauge surveyed 100+ B2B businesses on the state of buyer and customer experience. Discover where you stand and get best practices here.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.drift.com\/books-reports\/customer-experience-report\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.drift.com\/books-reports\/customer-experience-report\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.drift.com\/books-reports\/customer-experience-report\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.drift.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The State of B2B Buyer &#038; Customer Experience\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.drift.com\/#website\",\"url\":\"https:\/\/www.drift.com\/\",\"name\":\"Drift\",\"description\":\"The World&#039;s First and Only Conversational Marketing and Sales Platform\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.drift.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"The State of B2B Buyer & Customer Experience | Drift","description":"Drift and CustomerGauge surveyed 100+ B2B businesses on the state of buyer and customer experience. Discover where you stand and get best practices here.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.drift.com\/books-reports\/customer-experience-report\/","og_locale":"en_US","og_type":"article","og_title":"The State of B2B Buyer & Customer Experience | Drift","og_description":"Drift and CustomerGauge surveyed 100+ B2B businesses on the state of buyer and customer experience. Discover where you stand and get best practices here.","og_url":"https:\/\/www.drift.com\/books-reports\/customer-experience-report\/","og_site_name":"Drift","article_publisher":"https:\/\/www.facebook.com\/heydrift","article_modified_time":"2020-10-27T20:01:08+00:00","og_image":[{"width":1200,"height":627,"url":"https:\/\/www.drift.com\/wp-content\/uploads\/2020\/07\/StateOfB2BBuyer-unfurl.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@Drift","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.drift.com\/books-reports\/customer-experience-report\/","url":"https:\/\/www.drift.com\/books-reports\/customer-experience-report\/","name":"The State of B2B Buyer & Customer Experience | Drift","isPartOf":{"@id":"https:\/\/www.drift.com\/#website"},"datePublished":"2020-07-15T11:00:54+00:00","dateModified":"2020-10-27T20:01:08+00:00","description":"Drift and CustomerGauge surveyed 100+ B2B businesses on the state of buyer and customer experience. Discover where you stand and get best practices here.","breadcrumb":{"@id":"https:\/\/www.drift.com\/books-reports\/customer-experience-report\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.drift.com\/books-reports\/customer-experience-report\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.drift.com\/books-reports\/customer-experience-report\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.drift.com\/"},{"@type":"ListItem","position":2,"name":"The State of B2B Buyer &#038; Customer Experience"}]},{"@type":"WebSite","@id":"https:\/\/www.drift.com\/#website","url":"https:\/\/www.drift.com\/","name":"Drift","description":"The World&#039;s First and Only Conversational Marketing and Sales Platform","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.drift.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.drift.com\/wp-json\/wp\/v2\/books\/63496"}],"collection":[{"href":"https:\/\/www.drift.com\/wp-json\/wp\/v2\/books"}],"about":[{"href":"https:\/\/www.drift.com\/wp-json\/wp\/v2\/types\/books"}],"author":[{"embeddable":true,"href":"https:\/\/www.drift.com\/wp-json\/wp\/v2\/users\/357"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.drift.com\/wp-json\/wp\/v2\/media\/78727"}],"wp:attachment":[{"href":"https:\/\/www.drift.com\/wp-json\/wp\/v2\/media?parent=63496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}