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Zendesk

With Drift + Zendesk, automating your customer support experience has never been easier.

About Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster customer relationships.

Drift integrations aren’t just for sales. We have also integrated Drift with Zendesk as part of our customer engagement initiative. Setting our support team up with Drift licenses ensures that our website serves our customers as well as it serves our prospects. Drift helps us provide fast and easy customer access to our support staff, upgrades, FAQs, and even ticket creation.

Kasia Bargielowski-Foster, Digital Marketing Lead at AccessPay

Zendesk and Drift

Automating your customer support experience has never been easier. By integrating Drift with Zendesk, your customers can instantly get answers to their support questions, create a service ticket, or live chat with a rep in the same platform they used as prospects! When a customer uses the bot to ask a question, the bot will search your Zendesk knowledge base and deliver the top results right through the Drift chat. Still want to talk to a human? A support ticket can be created right though chat. By deflecting to the knowledge base, your reps will have more time to focus on high priority tickets, or jump into the live chat at any time. Hello answers, goodbye wait time

Use Cases

Automate your support process
Set up an automated workflow, complete with custom welcome messages for your customers. From article lookups to ticket creation, you’ll serve customers faster and optimize your team’s workload.
Deliver a consistent customer experience
From prospect to valued customer, you can deliver the same user experience across the customer’s journey with Drift chat.
Provide instant answers, 24/7
Reduce wait time for customers by surfacing relevant articles from your Zendesk knowledge base right in Drift chat, or have support reps jump into chat directly.
Create a support ticket
When customers still need help and want to talk to a representative, they can create support tickets directly within your Bot flow.
Optimize your team’s workload
Deflect commonly asked questions by having the bot deliver relevant articles from the knowledge base to help your customers solve their problems.

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