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Give customers fast, accurate answers anytime, day or night without adding stress to your support teams.<\/p>\n","content_options":{"background_color":"yellow"},"cta":{"link":{"title":"Get a Demo","url":"#getademo","target":""},"button_style":"cyan","link_wistia_id":"","link_two":"","button_style_two":"cyan","link_two_wistia_id":""},"image":{"image":96422,"image_is_square":false,"wistia_video_id":"","lottie_file":false,"horizontal_alignment":"left","vertical_alignment":"center","background_color":"","background_image":"https:\/\/www.drift.com\/wp-content\/uploads\/2022\/05\/customer-service-hero-grain.jpg"},"disable_image_lazy_loading":true,"add_brand_icon":"","layout_options":{"top_border":"","bottom_border":"","desktop":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false},"mobile":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false}}},{"acf_fc_layout":"m8_text_alternating_with_image","eyebrow":"","use_smaller_content":true,"title":"PROVIDE IMMEDIATE ANSWERS WITH \u2028SELF-SERVICE","content":"

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Rather than clogging up our phone system when it might be something as simple as needing a number to order a spare part, they can serve themselves with Drift. That allows our team to be ready to take on more complex inquiries or urgent breakdowns.<\/p>\n","name":"Chloe Leamon","headshot":96426,"title_and_company":"Business and Marketing Associate, Matthews Australasia","link_for_name_and_title":"","cta":{"link":"","button_style":"cyan","link_wistia_id":"","link_two":"","button_style_two":"cyan","link_two_wistia_id":""},"use_smaller_name_font":false,"align_on_right":false,"background_color":"cyan","remove_slash_next_to_name":false,"disable_image_lazy_loading":false,"layout_options":{"top_border":"thick","bottom_border":"","desktop":{"add_top_margin":false,"add_bottom_margin":true,"remove_top_padding":false,"remove_bottom_padding":false},"mobile":{"add_top_margin":false,"add_bottom_margin":true,"remove_top_padding":false,"remove_bottom_padding":false}}},{"acf_fc_layout":"m8_text_alternating_with_image","eyebrow":"","use_smaller_content":true,"title":"CHAT LIVE\u2028 WHEN NEEDED","content":"

Sometimes customers just need human support. Help your service agents stay focused on delivering great experiences with custom routing rules, templates, and response timers.<\/p>\n","cta":{"link":{"title":"Learn More","url":"\/platform\/conversational-service\/","target":""},"button_style":"white","link_wistia_id":"","link_two":"","button_style_two":"cyan","link_two_wistia_id":""},"background_color":"green","image":{"image":96427,"wistia_video_id":"","lottie_file":false,"use_larger_video_column":false},"display_content_on_right":false,"disable_image_lazy_loading":false,"layout_options":{"top_border":"thin","bottom_border":"","desktop":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false},"mobile":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false}}},{"acf_fc_layout":"m8_text_alternating_with_image","eyebrow":"","use_smaller_content":true,"title":"SEE YOUR CUSTOMER VALUE GROW","content":"

With powerful metrics like CSAT score, deflection rate, and time-to-resolution, you\u2019ll gain real-time visibility into performance, and actionable insights to optimize for the future.<\/p>\n","cta":{"link":{"title":"Learn More","url":"\/platform\/conversational-service\/","target":""},"button_style":"white","link_wistia_id":"","link_two":"","button_style_two":"cyan","link_two_wistia_id":""},"background_color":"violet","image":{"image":96428,"wistia_video_id":"","lottie_file":false,"use_larger_video_column":false},"display_content_on_right":true,"disable_image_lazy_loading":false,"layout_options":{"top_border":"","bottom_border":"","desktop":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false},"mobile":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false}}},{"acf_fc_layout":"m14_logos","title":"We\u2019ve helped 5,000+ companies accelerate their revenue. 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