{"id":94039,"date":"2022-03-10T13:23:48","date_gmt":"2022-03-10T18:23:48","guid":{"rendered":"https:\/\/www.drift.com\/platform\/deal-room-copy\/"},"modified":"2023-05-02T10:15:16","modified_gmt":"2023-05-02T14:15:16","slug":"live-chat","status":"publish","type":"page","link":"https:\/\/www.drift.com\/platform\/live-chat\/","title":{"rendered":"Live Chat"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":318,"featured_media":0,"parent":93072,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-components.php","meta":{"inline_featured_image":false},"acf":{"internal_page_name":"","custom_css_file_name":"","include_intellimize":[],"include_intellimize_async":false,"inject_into_header":"","cta":{"link":"","button_style":"cyan","link_wistia_id":"","link_two":"","button_style_two":"cyan","link_two_wistia_id":""},"background_color":"","image":{"image":false,"wistia_video_id":"","background_color":"","background_image":false},"add_brand_icon":"","layout_options":{"top_border":"","bottom_border":"","desktop":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false},"mobile":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false}},"components":[{"acf_fc_layout":"m36_breadcrumb"},{"acf_fc_layout":"m2_hero_l2","title":"ENGAGE AND CONVERT MORE WEBSITE VISITORS WITH LIVE CHAT","content":"
Today the buyer has all the power. And today\u2019s buyer doesn\u2019t want to fill out forms and wait. They want answers NOW. That\u2019s where Drift Live Chat software can help.<\/div>\n","content_options":{"background_color":"magenta"},"cta":{"link":{"title":"Get a Demo","url":"#getademo","target":""},"button_style":"cyan","link_wistia_id":"","link_two":"","button_style_two":"cyan","link_two_wistia_id":""},"image":{"image":94874,"image_is_square":true,"wistia_video_id":"","lottie_file":false,"horizontal_alignment":"center","vertical_alignment":"bottom","background_color":"light_grey","background_image":false},"disable_image_lazy_loading":true,"add_brand_icon":"","layout_options":{"top_border":"thin","bottom_border":"thin","desktop":{"add_top_margin":true,"add_bottom_margin":true,"remove_top_padding":true,"remove_bottom_padding":true},"mobile":{"add_top_margin":true,"add_bottom_margin":true,"remove_top_padding":true,"remove_bottom_padding":true}}},{"acf_fc_layout":"m10_text_only","title":"CONNECT WITH MORE WEBSITE VISITORS AT THEIR MOMENT OF HIGHEST INTENT","columns":[{"content":"

Live chat gives your customers and prospects a dramatically better customer experience, while helping you improve your website conversion rates, shorten your sales cycle, engage more target accounts, and ultimately accelerate your revenue. That\u2019s a win-win. Because when you create a better buying experience \u2013 like offering a live conversation instead of a form \u2013 you\u2019ll actually see higher engagement from your buyers.<\/p>\n","cta":{"link":{"title":"How to Make the Most of Every Conversation","url":"\/why-drift\/","target":""},"button_style":"white","link_wistia_id":"","link_two":"","button_style_two":"cyan","link_two_wistia_id":""}}],"background_color":"lime","layout_options":{"top_border":"thick","bottom_border":"","desktop":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false},"mobile":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false}}},{"acf_fc_layout":"m23_video","title":"","cta":{"link":{"title":"","url":"\/why-drift\/","target":""},"button_style":"cyan","link_wistia_id":"","link_two":"","button_style_two":"cyan","link_two_wistia_id":""},"align_on_right":false,"display_video_on_right":false,"background_color":"black","background_position":"top","videos":[{"wistia_video_id":"er6dlnc8ng","youtube_id":"","add_cyan_border":false}],"custom_html":"","layout_options":{"top_border":"","bottom_border":"","desktop":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false},"mobile":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false}}},{"acf_fc_layout":"m8_text_alternating_with_image","eyebrow":"","use_smaller_content":true,"title":"SHORTEN YOUR SALES CYCLE WITH REAL-TIME CONVERSATIONS","content":"

Conversations happen throughout the buying process. When your buyers have questions and want fast answers they use live chat on your website. Drift allows you to build playbooks to target open opportunities when they return to your website and route them to their account executive. You can also use Chat to Call or Chat to Zoom to instantly start a phone call with your prospect and qualify them on the spot. And with\u00a0Drift Meetings<\/a>, you give every qualified buyer the option to book a meeting whenever they\u2019re ready \u2013 day or night. Which means no one leaves your site without a next step.<\/p>\n

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Give your VIP site visitors a fast lane to your sales team. You already know they are qualified and your sales team wants to talk to them. So with Drift, you can target your best visitors and ABM accounts, welcome them with a personalized message, and even let them instantly schedule a meeting. Drift\u2019s live chat software will notify the right sales rep when one of their target accounts is on the website, so they can jump in to chat. And if the rep isn\u2019t around, Drift can even book a meeting with your buyer for later.<\/p>\n","cta":{"link":{"title":"Learn More","url":"\/platform\/conversational-sales\/","target":""},"button_style":"white","link_wistia_id":"","link_two":"","button_style_two":"cyan","link_two_wistia_id":""},"background_color":"light_grey","image":{"image":false,"wistia_video_id":"royo6qj3qt","lottie_file":false,"use_larger_video_column":false},"display_content_on_right":false,"disable_image_lazy_loading":false,"layout_options":{"top_border":"thin","bottom_border":"thick","desktop":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false},"mobile":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false}}},{"acf_fc_layout":"m21_quote","show_quote_icon":true,"quote":"

If you\u2019re at a tradeshow and 3,000 people walked by your booth, but you only got to speak to 10, wouldn\u2019t you like to be able to speak to 10 times that, or 30 times that? That\u2019s what Drift has allowed us to do. All of a sudden, the SDRs were telling me, we can\u2019t live without this thing.<\/p>\n","name":"Matt Mullin","headshot":false,"title_and_company":"Sr. Director Global Marketing Ops and Technology","link_for_name_and_title":"","cta":{"link":"","button_style":"cyan","link_wistia_id":"","link_two":"","button_style_two":"cyan","link_two_wistia_id":""},"use_smaller_name_font":false,"align_on_right":false,"background_color":"magenta","remove_slash_next_to_name":false,"disable_image_lazy_loading":false,"layout_options":{"top_border":"","bottom_border":"","desktop":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false},"mobile":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false}}},{"acf_fc_layout":"m5_icons","title":"With Drift's Live Chat Software, You Can","content":"","icon_position":"outside","items_per_row":"two","body_text_size":"normal","item":[{"icon":94867,"title":"Create multiple Drift inboxes to manage different types of conversations","content":"

Inboxes are flexible. Create an inbox to manage a new region, separate sales teams or different types of conversations (like support or sales).<\/p>\n","cta":{"link":"","button_style":"cyan","link_wistia_id":"","link_two":"","button_style_two":"cyan","link_two_wistia_id":""}},{"icon":94865,"title":"Save time answering common questions with Saved Replies","content":"

When the same question keeps coming up, save the reply so your team can share the answer in one click.<\/p>\n","cta":{"link":"","button_style":"cyan","link_wistia_id":"","link_two":"","button_style_two":"cyan","link_two_wistia_id":""}},{"icon":94868,"title":"Get feedback from your buyers using Conversational Ratings","content":"

After a conversation is over you can automatically ask for a rating with Conversational Ratings.<\/p>\n","cta":{"link":"","button_style":"cyan","link_wistia_id":"","link_two":"","button_style_two":"cyan","link_two_wistia_id":""}},{"icon":94866,"title":"Use Internal Notes to communicate with teammates right from within the conversation","content":"

Internal Notes are not seen by the visitor, only teammates, so your team can communicate quickly from right within Drift.<\/p>\n","cta":{"link":"","button_style":"cyan","link_wistia_id":"","link_two":"","button_style_two":"cyan","link_two_wistia_id":""}},{"icon":94869,"title":"See who is on your site at any given moment with Live View","content":"

Even before a visitor has chatted in, with Live View, your team can see who is on your site and start a conversation with them.<\/p>\n","cta":{"link":"","button_style":"cyan","link_wistia_id":"","link_two":"","button_style_two":"cyan","link_two_wistia_id":""}},{"icon":94864,"title":"Unlock the power of every conversation with Conversational Analysis","content":"

Using Conversational Analysis you\u2019ll gather insights so you can coach your team and improve your Playbooks.<\/p>\n","cta":{"link":"","button_style":"cyan","link_wistia_id":"","link_two":"","button_style_two":"cyan","link_two_wistia_id":""}}],"disable_image_lazy_loading":false,"layout_options":{"top_border":"","bottom_border":"","desktop":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false},"mobile":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false}}},{"acf_fc_layout":"m15_related_content","title":"SEE WHY OUR CUSTOMERS LOVE DRIFT","content":"","cta":{"link":"","button_style":"cyan","link_wistia_id":"","link_two":"","button_style_two":"cyan","link_two_wistia_id":""},"is_newsletter_items":false,"newsletter_items":null,"items":[{"image":87907,"subhead":"EAB CUSTOMER STORY","title":"120% INCREASE IN DEMO REQUESTS","cta":{"title":"Learn 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Demo","url":"#getademo","target":""},"button_style":"cyan","link_wistia_id":"","link_two":"","button_style_two":"cyan","link_two_wistia_id":""},"drift_playbook_id":"","display_content_on_right":false,"background_color":"black","disable_image_lazy_loading":false,"layout_options":{"top_border":"","bottom_border":"","desktop":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false},"mobile":{"add_top_margin":false,"add_bottom_margin":false,"remove_top_padding":false,"remove_bottom_padding":false}}}],"disable_image_lazy_loading":false,"disable_drift_bot":false},"yoast_head":"\nLive Chat Software for Sales and Marketing Teams<\/title>\n<meta name=\"description\" content=\"Drift\u2019s Live Chat software for websites helps you convert more traffic into leads, build more pipeline, shorten sales cycles, and close more deals.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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